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Sony went to court over violations of Australian consumer protection law and now thePlayStationcompany must give a hefty fine , as well as the opposition ’s legal flier . Australia is famous for its strong record in consumer protection . In 2016 , Valve was fined for refusing to offer customersrefunds for digital purchase , in intrusion of Australia ’s laws . Subsequently , Valve altered the refund policy of Steam , its digital shopfront .
Last year , Sony find themselves in a like placement when Australian client tried to stop up refund for their purchase of digital PlayStation game . The customer were turned away by PlayStation ’s European customer support system ( which cover up the Australian continent ) , who insistedPlayStation would not bid refundson game that had already been downloaded , or on digital purchases over two weeks erstwhile . This put the company in direct opposition with the Australian Competition and Consumer Commission , or ACCC , and the two side get going to court .
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As cover byKotaku , Sony fall behind the case , and are now forced to devote $ 2.4 million in mulct , as well as the ACCC ’s legal cost . Sony underestimated its power to combat federal legal philosophy in a land with a strong record inconsumer protective cover . Given Valve ’s former defeat in its own standardised case , one has to wonder why Sony even get at struggle the charge , since it seems it was always destined to misplace the grammatical case .
Sony is a wealthy company . For it , $ 2.4 million plus legal bill is plausibly just a driblet in the bucket . One would hope a company like Sony would learn its lesson and avoid being so flippant with consumer protection laws , especially afterValve was forced to overhaultheir own digital repayment insurance in the aftermath of their licking in Australia , but an baleful apparition hang around over the continue attempt of video plot company to undermine Australia ’s consumer protective covering laws .
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Source : Kotaku
